FAQ

Welcome to Ibiza in MOTION
We are a private transport supplier and we mainly offer private transfers and private chauffeur service with different kind of vehicles.

We recommend you to check all the website, you will see our vehicles, which services we offer and more information in relation our business. Once you know what you want or simply if you want to ask us anything, you can write us an email or use our Contact section.

This is an example of standard booking process:

1- We receive your requests through email, telephone, contact form or Whatsapp
2- We will send you a quote and any other information you will need.
3- If you are agree and you want to confirm, we will send you the booking confirmation / Invoice.
4- We normally work with pre-payment, we can discuss the payment method and others terms and finalize the process.
5- Service will be confirmed and we will schedule it. The day and time indicated a driver will be waiting for you at the meeting point location.

If you have any question please feel free to contact us, we will be more than happy to attend you.
Many thanks

You are in contact directly with the company who offers the service, this is not a transfer intermediation website, therefore we can offer: competitive prices and personalized and dedicated service to the client.

We mainly offer 4 kind of services:

1- Private Transfer: It’s a one way transfer, from point A to point B. You need to indicate us an exactly pick-up time. You can choose between Airport Transfers or any other journey you need in Ibiza! From Villa to Restaurant, from Ibiza Old Town to the Nightclub, everything you need. With private transfer you have your own private vehicle, offering a faster journey. Travel in style in a private vehicle.

2- Chauffeur Service: This service is by hours, you can choose a 2, 3, 4, 6, 8, 12, 24 hours service, it means a chauffeur will be at your service during the number of hours you need him. Moving around the island, shopping, going to supermarket, attending a Villa Party or a Nightclub, going to dinner with the couple or with the family, the driver will wait outside, close to you, until you finish what you are doing to continue your journey.

3- Tours: Private Tour around the island of Ibiza or specialized in something you want to visit or you want to discover: the most beautiful places on the island, beaches, towns, countryside, caves, vineyards, museums, you choose your tour or if you want we can recommend you a nice island tour! It’s possible to customize to the maximum.

4- Roundtrip: It’s like a Transfer but with return confirmed, you can use it for Airport arrival and departure, when you go to the restaurant, to the beach, to visit someone at his home… all the possibilities are possible.

Yes. Baby seats, children seats and boosters are available on request.

Our chauffeur driven fleet includes the following vehicles:
Mercedes-Benz V Class for 7 passengers + driver
Mercedes-Benz Vito for 8 passengers + driver
Mercedes-Benz E Class for 2 or 3 passengers + driver
Mercedes-Benz S Class for 2 or 3 passengers + driver
Luxury minibuses for 10 to 17 passengers + driver

We prefer a minimum of 6 hour prior notice to ensure availability and the best service possible. However, we welcome last minute requests (35-40 minutes minimum time before the pickup) and will make every effort to accommodate your needs.

There is no extra charge for paying by debit or credit card.

For most order bookings a full pre-payment or deposit is required. We accept VISA and Mastercard. The Payments system is very easy via online. Otherwise, in some cases you can pay by card to the driver. Cash is not accepted for Airport Transfers or Chauffeur Services, the rest of transfers could be payed by cash.

Your reservation can be changed by notifying us 24 hours before the start of the service, by email or phone.

Cancellations policies depending on the type of service and event. Typical cancellation policy excluding special events and dates allows no financial penalty for cancellations made 48 hours in advance. Cancellations made 24-47 hours in advance are subject to a 50% fee. Cancellations made within 24 hours of the reservation date are subject to a 100% charge of estimated total. Anyway, we understand that changes or unforeseen circumstances may arise during your trip, so we would try to solve and manage any change.

When you arrive to Ibiza Airport, our driver will be waiting holding a very clear sign (a banner) with your lead passenger’s name printed on it.

All the drivers speak English and Spanish.

Your driver will be kept aware of your flight’s arrival time and will be waiting to pick you up whenever your flight does arrive. Once landed driver will wait a maximum of 1 hour without surcharges.

It is strictly forbidden to smoke inside the vehicles according to the Law 28/2005, 26^th December, (BOE 27th December).

For reasons of hygiene, it is forbidden to eat or drink inside the vehicle.

For airport pickups the driver will wait a maximum of 60 minutes after plane lands. For normal pickups the driver will wait 15 minutes. And for pickups at the port or marinas the driver will wait 20 minutes.

When the courtesy waiting time is finishing, the driver will call the customer, then the customer can decide to continue the service (with extra fees) or let the driver go (without refund).